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Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of FrontMart, a hosted online store and e-commerce software platform operated by APKHOST PRIVATE LIMITED (Private Limited Company). By creating an account, activating a Store, subscribing to a plan, or otherwise using the Service, you agree to these Terms. If you do not agree to these Terms, you must not use the Service.

In these Terms, "we", "us", and "our" mean APKHOST PRIVATE LIMITED. "You", "your", and "Merchant" mean the person or business that creates, owns, administers, or operates an account or Store through FrontMart.

1. What We Provide

FrontMart is a cloud-based software platform that enables Merchants to create, configure, host, customize, and operate online storefronts.

The Service may include, depending on the applicable plan:

Features, limits, storage, product capacity, usage allowances, and other resources depend on the Merchant's selected plan or applicable commercial agreement.

2. Your Store and Your Business

FrontMart provides software and infrastructure that enables a Merchant to operate an online Store. The Merchant independently operates its own business and is solely responsible for:

The Merchant acknowledges that FrontMart does not control the Merchant's underlying business operations, products, pricing, fulfilment, customer relationships, or commercial decisions.

3. FrontMart Is Not the Seller

Unless expressly agreed otherwise in writing, FrontMart is not:

The contract for the sale or supply of goods or services is between the Merchant and the applicable customer.

The Merchant must not represent or imply that FrontMart has manufactured, supplied, endorsed, guaranteed, or sold any product or service offered through the Merchant's Store.

4. Merchant Responsibility for Products and Services

The Merchant is solely responsible for ensuring that every product or service listed through its Store is lawful and may legally be advertised, offered, and sold.

The Merchant shall comply with all applicable:

The Merchant shall obtain and maintain all licences, registrations, approvals, certificates, and permissions required for its business.

5. Prohibited Products and Activities

The Merchant shall not use FrontMart to advertise, offer, sell, distribute, facilitate, or promote any product, service, content, or activity that is unlawful, prohibited, fraudulent, deceptive, or otherwise restricted under applicable law.

This includes, without limitation:

This list is illustrative and does not limit FrontMart's right to restrict additional categories where required by applicable law, regulation, governmental direction, payment-provider requirements, hosting-provider requirements, or legitimate platform-safety considerations.

6. Merchant Content

The Merchant may upload or provide content including product images, descriptions, logos, banners, videos, links, business information, policies, pricing information, tax information, and other materials ("Merchant Content").

The Merchant remains responsible for the legality, accuracy, and ownership of Merchant Content and represents that it has all necessary rights, licences, and permissions required to use it.

The Merchant shall not upload content that infringes the copyright, trademark, privacy, publicity, or other rights of another person or entity.

7. Licence to Operate Merchant Content

The Merchant retains ownership of its intellectual property and Merchant Content, subject to applicable law.

The Merchant grants FrontMart a limited, non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, resize, transform, optimize, transmit, display, and otherwise use Merchant Content solely as reasonably necessary to:

This licence does not transfer ownership of the Merchant's intellectual property to FrontMart.

8. White-Label Stores

Where supported by the applicable plan, a Merchant may operate its Store using its own business name, logo, branding, custom domain, and Store content.

FrontMart may provide the Service on a white-label basis. The absence of visible FrontMart branding on a Merchant's Store does not change the legal relationship between the Merchant and FrontMart.

The Merchant remains responsible for identifying itself appropriately to its customers and for providing disclosures required by applicable law.

9. Custom Domains

Where supported, the Merchant may connect a domain owned or controlled by the Merchant to its Store.

The Merchant is responsible for:

FrontMart provides technical functionality for connecting the domain to the Merchant's Store but does not acquire ownership of the Merchant's domain.

The Merchant shall not connect a domain that infringes the rights of another person or entity or is otherwise unlawful.

10. Merchant Policies

FrontMart may provide default templates or tools for policies such as Privacy Policy, Terms and Conditions, Shipping Policy, Return/Refund Policy, and other Store policies.

These templates are provided as configurable software content and are not a representation or guarantee that they satisfy every legal requirement applicable to a particular Merchant.

The Merchant may edit or replace such policies where supported by the Service. The Merchant is solely responsible for ensuring that its Store policies accurately reflect its business practices and applicable legal requirements.

The Merchant should obtain professional legal or tax advice where appropriate.

11. Merchant-Customer Transactions

The Merchant is solely responsible for transactions with its customers, including:

FrontMart may provide technical functionality for these processes but does not assume the Merchant's underlying commercial obligations merely by providing the software.

12. Payment Gateways and Third-Party Services

The Merchant may connect supported third-party services, including payment gateways, communication providers, or other integrations.

Unless expressly stated otherwise, FrontMart does not control the independent terms, fees, policies, availability, security practices, or operation of such third-party services.

Any transaction charges imposed by a payment gateway or other third-party provider shall be governed by the applicable provider's terms.

FrontMart does not charge a transaction commission merely because a Merchant processes a sale through its Store, unless expressly specified in the applicable commercial plan or agreement.

13. Taxes

The Merchant is responsible for determining and complying with all tax obligations applicable to its business.

Where FrontMart provides tax or billing configuration functionality, such functionality is a software feature and does not constitute tax, accounting, or legal advice.

The Merchant remains responsible for the correctness of:

14. Shipping and Delivery

FrontMart provides configurable shipping and delivery functionality.

The Merchant is responsible for configuring shipping charges, delivery areas, delivery times, and related rules accurately according to its actual business capabilities.

FrontMart does not itself undertake to deliver products unless expressly agreed under a separate service.

The Merchant remains responsible for fulfilling delivery commitments made to its customers.

15. Account Security

The Merchant is responsible for maintaining the confidentiality and security of its account and authorized access mechanisms.

The Merchant shall not:

The Merchant shall promptly notify FrontMart if it reasonably suspects unauthorized access or compromise.

16. Multi-Tenant Data Separation

FrontMart is designed as a multi-tenant platform. Merchant data and configuration are intended to be logically separated between individual Stores.

A Merchant shall not attempt to access, retrieve, modify, or interfere with another Merchant's data, Store, account, or resources.

Unauthorized access or attempted access to another Merchant's information constitutes a material violation of these Terms.

17. Suspension and Restriction

FrontMart may, subject to applicable law, suspend, restrict, disable, or terminate a Merchant's Store, account, listing, content, domain configuration, or access to part of the Service where:

Where reasonably practicable, FrontMart may provide notice and an opportunity to remedy the violation.

However, FrontMart may take immediate action where necessary to comply with law, protect users, prevent fraud or abuse, protect infrastructure, or respond to urgent risks.

18. Removal or Restriction of Unlawful Content

If FrontMart receives a valid legal notice, governmental direction, regulatory direction, or other legally sufficient request concerning potentially unlawful content or activity, FrontMart may take actions required or reasonably appropriate under applicable law.

Depending on the circumstances, such action may include:

Nothing in these Terms prevents FrontMart from complying with applicable law or valid legal directions.

19. Indemnification

To the extent permitted by applicable law, the Merchant agrees to indemnify and hold harmless APKHOST PRIVATE LIMITED, FrontMart, and their respective directors, officers, employees, contractors, and service providers against claims, losses, liabilities, penalties, damages, costs, and reasonable legal expenses arising out of or relating to:

This provision applies only to the extent permitted by applicable law and does not exclude liability that cannot legally be excluded or transferred.

20. Limitation of FrontMart's Role

FrontMart provides software and infrastructure functionality. Except where expressly agreed otherwise, FrontMart does not guarantee:

The Merchant independently decides how to operate and promote its business.

21. Service Availability

FrontMart will use commercially reasonable efforts to maintain the availability and functionality of the Service.

Temporary interruption may occur due to:

Where commercially reasonable, FrontMart may perform maintenance and infrastructure changes to improve reliability, performance, or security.

22. Backups and Recovery

FrontMart may maintain backups and recovery mechanisms for Platform data according to its internal infrastructure and backup practices.

Backups are intended to support operational recovery and do not constitute an independent archival service for the Merchant.

The Merchant remains responsible for maintaining copies of any information that it independently requires for its business.

23. Intellectual Property of FrontMart

The FrontMart software, Platform, source code, architecture, interface, trademarks, logos, documentation, designs, and other proprietary materials belonging to FrontMart or its licensors remain the property of their respective owners.

Except as expressly permitted under these Terms, the Merchant shall not:

24. Prohibited Technical Activities

The Merchant shall not:

25. Subscription and Plans

FrontMart may provide multiple subscription plans with different resource limits and features.

Plan limits may include, without limitation:

The applicable plan and pricing shall be displayed at the time of subscription or otherwise agreed between FrontMart and the Merchant.

FrontMart may introduce new plans or modify future plan offerings subject to applicable contractual and legal requirements.

26. Custom Plans

FrontMart may provide customized plans based on a Merchant's requirements.

Custom plans may include customized:

Custom arrangements may be governed by a separate written agreement. If a separate written agreement expressly conflicts with these Terms, the separate agreement will control to the extent of that conflict.

27. Termination by Merchant

The Merchant may terminate its subscription according to the cancellation procedure provided by FrontMart.

Unless otherwise required by applicable law or expressly agreed under a specific commercial arrangement, cancellation does not automatically terminate the already-paid subscription period.

The Merchant remains responsible for outstanding fees or liabilities incurred before termination.

28. Termination by FrontMart

FrontMart may terminate or suspend the Merchant's access where permitted under these Terms and applicable law, particularly in cases involving:

29. Effect of Termination

Upon termination:

Where applicable and technically feasible, FrontMart may provide a reasonable mechanism for data export, subject to the Merchant's plan, technical limitations, payment status, legal requirements, security considerations, and other applicable conditions.

30. Changes to the Service

FrontMart may modify, improve, replace, or discontinue features of the Service from time to time.

Changes may be made for reasons including:

Where required by applicable law or contractual commitments, FrontMart will provide appropriate notice.

31. Privacy

Personal information processed through FrontMart shall be handled in accordance with the applicable Privacy Policy and applicable law.

Where a Merchant independently collects personal information from its customers through its Store, the Merchant remains responsible for its own legal obligations concerning such information and customer-facing privacy disclosures, subject to the actual technical and legal role of FrontMart in processing that information.

32. Third-Party Infrastructure

FrontMart may rely on third-party infrastructure and service providers for hosting, databases, CDN, communications, authentication, payments, monitoring, storage, and other technical services.

The Merchant acknowledges that availability of certain features may depend on such third-party services.

FrontMart will take commercially reasonable measures to manage its third-party dependencies but cannot guarantee uninterrupted availability of independently operated third-party services.

33. No Legal, Tax, or Business Advice

Information, templates, configurations, and tools provided through FrontMart are intended to facilitate software functionality.

They do not constitute:

The Merchant should obtain professional advice where appropriate.

34. Compliance with Law

Each party shall comply with laws applicable to its own activities and obligations under the Service.

Nothing in these Terms is intended to exclude or restrict any obligation that cannot legally be excluded or restricted.

Where mandatory law provides rights or protections that cannot be waived by contract, those rights shall continue to apply.

35. Governing Law

These Terms shall be governed by the laws of India, subject to applicable mandatory legal provisions.

Subject to applicable mandatory jurisdictional requirements, the courts having appropriate jurisdiction at Anuppur, Madhya Pradesh shall have jurisdiction over disputes arising from or relating to the Service.

36. Dispute Resolution

The parties shall endeavour to resolve disputes relating to the Service through good-faith communication.

Where required or agreed, disputes may be referred to mediation, arbitration, or other dispute-resolution mechanisms in accordance with a separate agreement or applicable law.

Nothing in this section prevents a party from seeking urgent statutory or judicial relief where legally available.

37. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue in effect to the extent permitted by law.

38. Entire Agreement

These Terms, together with the applicable Privacy Policy, Refund & Cancellation Policy, applicable pricing terms, and other policies expressly incorporated by reference, constitute the agreement governing the Merchant's use of FrontMart, except where a separate written agreement expressly supersedes or modifies these Terms.

39. Merchant Acknowledgement

By creating or activating a FrontMart Store, the Merchant acknowledges that:

40. Contact

For questions regarding these Terms, contact:

APKHOST PRIVATE LIMITED
Private Limited Company
Khasra 1153/3/2, Village Senduri, Infront of Petrol Pump, Jaithari Road, Anuppur, Madhya Pradesh – 484224, India
Email: support@frontmart.in

For grievance-related matters, contact: grievance@frontmart.in.