Refund & Cancellation Policy

This Refund & Cancellation Policy applies to subscription payments made for FrontMart, a digital e-commerce software platform operated by APKHOST PRIVATE LIMITED.

This policy applies only to FrontMart subscription payments. It does not apply to products or services purchased by customers from a Merchant operating a Store through FrontMart. Such purchases are transactions between the Merchant and its customer and are governed by the Merchant's own refund, return, cancellation, shipping, and customer-service policies.

1. Nature of the Service

FrontMart is a digital, subscription-based software service. FrontMart does not ship physical goods as part of its standard platform subscription.

Depending on the selected plan, FrontMart provides software and infrastructure functionality that may include online storefront hosting, product and catalogue management, order management, store customization, administrative tools, and related services.

2. Service Delivery and Store Provisioning

After a successful subscription payment is confirmed by the applicable payment provider, FrontMart initiates provisioning of the Merchant's Store and related services.

Store provisioning is normally completed within a few minutes after successful payment confirmation. Once setup is completed, applicable Store and administrative access may be provided through the FrontMart platform or to the registered email address.

If payment has successfully completed but the Store has not been provisioned within 24 hours, please contact us at support@frontmart.in and provide the applicable payment reference.

We will investigate the issue and, where the Service cannot reasonably be provisioned, provide an appropriate resolution, which may include a full refund of the affected subscription payment.

3. Subscription Cancellation

A Merchant may request cancellation of its FrontMart subscription at any time by contacting us from the registered email address at support@frontmart.in.

Unless otherwise required by applicable law or expressly agreed under a specific commercial arrangement, cancellation does not automatically terminate the already-paid subscription period.

The Store will generally remain available until the end of the period for which payment has already been made. After that period expires, the subscription may be deactivated and no further recurring subscription charge will be made for the cancelled subscription, where recurring billing applies.

After deactivation, Store data may be retained for 30 days in accordance with our applicable data retention practices, subject to legal, security, dispute, fraud- prevention, and operational requirements.

4. Refund Eligibility

New Subscriptions

If you are not satisfied with the FrontMart service, you may request a refund within 7 days of your first paid subscription.

Where the request satisfies the applicable refund window and other conditions of this policy, the eligible first paid subscription period may be refunded in full.

This introductory refund provision applies to the first paid subscription period and does not automatically apply to subsequent renewal payments.

Full Refund Circumstances

Subject to verification, we may provide a full refund outside the standard refund window where:

• the same subscription period was charged more than once
• payment was successfully completed but the FrontMart Store was not provisioned and the Service could not reasonably be delivered
• a subscription charge was made after a valid cancellation request where the charge should not have occurred
• a prolonged service outage attributable to FrontMart materially prevented use of the subscribed Service
• a refund is otherwise required under applicable law or a specific written agreement

5. Situations Generally Not Eligible for Refund

• renewal payments requested for refund after the 7-day refund window
• subscription periods that have already been partly or substantially used when the Merchant voluntarily cancels
• amounts relating to services or custom arrangements that have already been specifically delivered or performed
• accounts suspended or terminated for material violations of the FrontMart Terms & Conditions or applicable law, except where a refund is otherwise required by law

Free or promotional plans for which no subscription payment has been made do not create a monetary refund entitlement.

6. Refunds for Duplicate or Incorrect Charges

If you believe that you have been charged more than once for the same subscription period, or that a payment was processed incorrectly, contact us promptly at support@frontmart.in.

We may verify the applicable payment records before issuing a refund or correction.

7. How to Request a Refund

1. Email support@frontmart.in from your registered email address.
2. Provide your FrontMart Store name or Store subdomain.
3. Provide the applicable payment ID, order ID, or other payment reference.
4. Briefly explain the reason for the refund request where applicable.

We may request additional information where necessary to verify the payment, subscription, account, or identity of the account holder.

8. Refund Processing

• Acknowledgement: normally within 2 business days
• Refund decision: normally within 5 business days after receiving the required information
• Refund initiation: normally within 3 business days after approval
• Credit to the original payment method: typically within 5–10 business days after initiation, depending on the payment provider, bank, card issuer, UPI provider, or other financial institution

These are target processing periods and may be affected by payment provider, banking, technical, fraud-prevention, or regulatory processes.

The actual time required for the refunded amount to appear in your account may depend on Razorpay, your bank, card issuer, UPI provider, or another financial institution.

Refunds are normally returned to the original payment method. We may not be able to redirect a refund to a different card, bank account, or UPI ID.

9. Subscription Renewal

Merchants are responsible for monitoring their subscription status and applicable renewal terms.

If you do not wish to continue a subscription, you should submit a cancellation request before the next applicable billing or renewal date.

A cancellation request submitted after a renewal charge has already been successfully processed does not automatically make that renewal refundable. Refund eligibility will be determined under this policy and applicable law.

10. Plan Changes and Upgrades

Where plan upgrades, downgrades, or other plan changes are supported, pricing and billing treatment will be determined according to the applicable plan terms presented at the time of the change.

Unless expressly stated otherwise, changing a plan does not automatically create a right to a refund of previously paid subscription amounts.

11. Merchant-Customer Orders

FrontMart subscription refunds are separate from refunds for products or services sold by Merchants through their FrontMart-powered Stores.

Merchants independently operate their businesses and are responsible for their own products, prices, inventory, orders, shipping, returns, cancellations, replacements, and customer refunds.

If you purchased something from a Merchant's Store, please contact that Merchant directly using the contact details provided on the Merchant's Store.

12. Chargebacks and Payment Disputes

If you believe a subscription charge is incorrect, please contact us first so that we can investigate and, where appropriate, resolve the matter through our refund process.

Nothing in this section is intended to restrict any rights or protections that you may have under applicable law or through your payment provider.

13. Disputes and Grievances

If you disagree with a refund decision or believe that your complaint has not been appropriately addressed, you may contact our Grievance Officer at grievance@frontmart.in.

Additional contact information is available on our Contact Us page.

14. Relationship with the Terms & Conditions

This Refund & Cancellation Policy forms part of the policies governing the use of FrontMart and should be read together with the applicable Terms & Conditions and Privacy Policy.

If a mandatory legal requirement conflicts with a provision of this policy, the mandatory legal requirement will apply to the extent of the conflict.

15. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, subscription plans, payment processes, operational practices, or applicable legal requirements.

The latest version of this policy will be published on this page.

16. Contact

APKHOST PRIVATE LIMITED
Private Limited Company
Khasra 1153/3/2, Village Senduri, Infront of Petrol Pump, Jaithari Road, Anuppur, Madhya Pradesh – 484224, India
Email: support@frontmart.in